Mike's Custom Bolos

Refund, Returns & Custom Order Policy

At Mike's Custom Bolos, every order matters! As a family-owned small business, we take great pride in our craftsmanship, personalized service, and commitment to customer satisfaction.

We want you to love your purchase! Please review our return and refund policy before placing your order.

1. Standard Returns — 30 Days

We offer a 30-day return policy on eligible, non-custom merchandise.

To qualify for a return:

• Contact us within 30 days of receiving your order.
• Items must be unused, unworn, and in their original condition.
• Original packaging and proof of purchase may be required.
• Returns must be authorized before merchandise is shipped back.

To request a return, email:

oneofakind1@mikescustombolos.com

This policy applies to eligible purchases made through our website, social media platforms, or other direct sales channels.

2. Custom & Personalized Orders — Final Sale

All custom-designed, made-to-order, engraved, personalized, and special-order products are final sale and are not eligible for returns or refunds due to changes in preference or expectations.

This includes, but is not limited to:

• Custom-designed bolo ties
• Personalized or engraved centerpieces
• Custom wedding and special-event orders
• Custom belt buckles
• Special-order and bulk custom merchandise
• Products manufactured specifically to customer specifications

Because these items are individually created for a particular customer, they generally cannot be restocked or resold.

This restriction does not exclude claims involving defective products, manufacturing errors, or items that materially differ from agreed-upon specifications.

3. Custom Design Approval & Product Expectations

We work closely with customers throughout the custom design process.

Customers are responsible for reviewing and confirming the details of their custom order before final production, including applicable:

• Artwork, spelling, and engraving
• Centerpiece dimensions and shape
• Colors, materials, and finishes
• Flat, relief, or three-dimensional construction
• Leather and metal tip selections
• Quantities and other agreed-upon specifications

Digital artwork, photographs, and mockups may appear differently depending on screen settings, lighting, perspective, and image presentation.

A two-dimensional or flat centerpiece is not automatically a raised, sculpted, or three-dimensional design. Three-dimensional construction must be specifically requested, agreed upon, and included in the approved order specifications.

Once a customer approves the final specifications and production begins, changes may require additional charges and may not always be possible.

Approval does not waive the customer's rights if the finished product is defective or materially inconsistent with the agreed-upon specifications.

4. Custom Order Cancellations

Please contact us immediately if you need to cancel or change a custom order.

Before production begins, cancellation requests will be reviewed based on any design work, special materials, or other costs already incurred, as permitted by applicable law and the agreed order terms.

Once custom production has begun, cancellation or refund requests may be declined because of the personalized nature of the work.

Any applicable nonrefundable deposits or design fees will be disclosed before payment.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, or different from the agreed-upon specifications, contact us as soon as possible at:

oneofakind1@mikescustombolos.com

Please include your order information, a description of the issue, and clear photographs when available.

We will review the concern and work toward an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances and applicable law.

6. Exchanges & Design Modifications

Exchanges are available only for eligible merchandise and require prior authorization.

Custom-made products are not eligible for standard exchanges due solely to changes in personal preference.

However, we understand that customers' needs can change. When possible, we may offer modifications, replacement components, or redesign services.

Additional design, material, labor, and shipping charges may apply. Any proposed charges will be discussed before additional work begins.

7. Non-Returnable Merchandise

The following items are generally final sale, except where applicable law requires otherwise:

• Custom and personalized products
• Engraved and special-order merchandise
• Gift cards
• Clearance and final-sale merchandise
• Opened or used personal care products, including tallow skincare products
• Other items clearly identified as non-returnable before purchase

Please contact us before ordering if you have questions about an item's return eligibility.

8. Return Shipping

Approved returns must be authorized before shipping.

Our mailing address is:

Mike's Custom Bolos
PO Box 426
Elgin, TX 78621

Please do not send merchandise without receiving return instructions. Some carriers cannot deliver packages to a PO Box.

For ordinary approved returns, customers are responsible for return shipping costs unless otherwise agreed.

For verified defective, incorrect, or damaged merchandise, we will arrange an appropriate resolution, including return shipping where applicable.

9. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval, unless a shorter period is required by law.

Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since refund approval, please contact us.

10. International Orders

International customers may have additional cancellation, return, or refund rights under applicable consumer protection laws.

For eligible European Union purchases, consumers generally have a statutory 14-day withdrawal right, subject to legal exceptions, including certain made-to-order and clearly personalized goods.

Nothing in this policy limits mandatory consumer rights under applicable law.

11. Our Commitment to You

At Mike's Custom Bolos, we believe in treating every customer with honesty, respect, and genuine care.

Our custom creations represent hours of planning, design, and craftsmanship, and we appreciate the trust our customers place in us.

Although personalized orders cannot ordinarily be returned because of a change in preference, we will always listen to your concerns and make a good-faith effort to find a fair solution.

Thank you for supporting our family-owned small business!

Mike & Kevra Reese
Mike's Custom Bolos
oneofakind1@mikescustombolos.com

Be Brave! Be Bolo'd! 🤠